Terms Of Service

These terms and conditions outline the rules and regulations for the use of Counsellr WordPress Services and Design’s Website.

Counsellr WordPress Services and Design is located at:

A503 Babylon Towers, Raipur
Chhattisgarh – 492001, India

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Counsellr WordPress Services and Design’s website
if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice
and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website
and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers
to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client
or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings
of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect
of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law
of India. Any use of the above terminology or other words in the singular, plural,
capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Services

We provide to you services in relation to WordPress, Consulting and Graphic Design  We usually provide to you Deliverables as a result of those services. We charge for our time, not the Deliverables themselves, unless you buy a pre-paid package which will incur additional costs if more changes are required after allotted revisions are complete.

Fees

Our fees are charged on an hourly basis at the Billing Rate.  Fixed price agreements will not be billed hourly until the project is delivered and the client requests revisions.

 

The “Billing Rate” is $20 to $40 per billable hour  depending upon the service selected.

Estimates

Estimates are not accurate.  Our experience and best judgement is used to estimate as accurately as we can.  Nevertheless, estimates may be inaccurate by 100% (i.e. half or double), or more on occasions.

 

We will communicate with you as soon as we are aware that an estimate is inaccurate by more than 50%.  At that point we will cease to log Billable Hours on the estimated task and wait for your approval before logging any more Billable Hours on the estimated task.

 

Regardless of the accuracy of any estimate, and regardless of whether the task is completed or not, each Billable Hour logged on the estimated task is billable at the Billing Rate.

Unestimated tasks

Unestimated tasks, such as meetings, planning, communications and reviews are logged and invoiced as Billable Hours at the Billing Rate, even if there are no Deliverables.

Time log

“Billable Hours” is the time spent preparing deliverables, working on estimated or unestimated tasks, or any other task requested by you under these terms, measured in hours and rounded up to the nearest 0.25 hours (15 minutes).

 

A “Time Log” is a list of line items, where each line item includes the number of Billable Hours, a summary of what was done and the date.

 

We make available a Time Log of Billable Hours.  We expect you to review this frequently to avoid unexpected surprises when we invoice you.

 

At any time you may request more detail about any Billable Hours or Time Logs, and we will make available any and all information about the time spent on tasks, such as any complete or incomplete Deliverables, what precisely was done and how.

 

In exceptional circumstances where that information is not readily available, we may log Billable Hours for the time spent to recover such information, and provide that information to you as a Deliverable.  This scenario is unlikely if you promptly query any doubts or questions about logged Billable Hours.

Invoices

Invoices will be sent once per week and at the end of each calendar month in which we have logged Billable Hours for you or incurred Expenses on your behalf.

 

Invoices are due on receipt.  We consider one week sufficient time for you to make the payment.  You should tell us as soon as possible if you need more time.

 

If an invoice is unpaid for more than one month, or more than 10 days without communication about the delays, we will cease to make our services available to you and consider legal action.

 

Invoices that are not paid for a month will accrue interest at a rate of 5% per month.

 

“Expenses” are costs incurred by us on your behalf, and approved by you before the Expense is incurred.

Deliverables

“Deliverables” include any software code, Designs, Banners, Infographics,  documentation (in any format) or supporting material authored, or any server or software configuration created or configured, by us for for you, or anything else you request from us under these terms.

 

Until all of the corresponding Billable Hours have been paid;

  • You may not use the Deliverables, except for testing purposes.
  • The copyright of the Deliverables belongs to us.

 

Once the corresponding Billable Hours are paid:

Public domain deliverables

We will seek your permission before making public any Deliverables or parts of deliverables.  This includes new software projects derived from Deliverables that are beneficial to the general public in the public domain, software code that extends, enhances or fixes a problem (bug-fix) in third party software, patches and extensions, such as “jQuery libraries” and “Drupal modules”.

Deliverables retention

We take reasonable steps to keep the Deliverables, your data and your clients’ data secure during our engagement.  You may request additional security measures. Such additional measures may be at your expense.

 

In the interests of our and our clients’ data security, we do not store your data or Deliverables for more than 12 months (usually a lot less) beyond the duration of our engagement, except when that Deliverable was exchanged by email, which is archived indefinitely.

 

It is your responsibility to store, backup, destroy or retain any data or Deliverable after the corresponding Billable Hours have been paid.

Deadlines

We endeavour to render our services promptly.  For your planning purposes, we will tell you how many hours we have available for you in any future calendar week (“Availability”).  For our planning purposes, we expect you to tell us how many of those hours you expect to use (“Usage”).

 

We will notify you if our Availability changes as soon as we know.  We expect you to notify us of any changes in your expected Usage as soon as you know.

 

You determine the priorities among the services you require.  We will usually help you determine these priorities by providing advice and Estimates.

Physical location

Our invoices are sent from a Chhattisgarh, India GST registered company.  We reserve the right to provide our services from any location in the world.

 

Any travel costs to meet you in person in another city will be at client’s Expense.